Terms of service
GENERAL INFORMATION
Welcome to The Lilly Collection! The terms “we”, “us”, and “our” refer to The Lilly Collection. The Lilly Collection operates this store and website, including all information, content, features, tools, products, and related services to provide you, the customer, with a curated shopping experience (the “Services”). The Lilly Collection is powered by Shopify technology, which allows us to offer you the Services.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important legal information about your rights and cover areas such as warranty disclaimers and limitation of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree with these Terms of Service or Privacy Policy, you must not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence and have given consent for any of your minor dependents to use the Services on devices owned, purchased, or managed by you.
To use the Services, including browsing our online store or purchasing products or services, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information provided is accurate, up to date, and complete, and that you have all necessary rights to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to anyone else.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services accurately in our online store. However, colors or product appearance may differ depending on your device and its settings.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or match how it is displayed online.
All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. The Lilly Collection reserves the right to accept or reject your order for any reason at its sole discretion. Your order is not accepted until The Lilly Collection confirms acceptance. Payment must be received and processed before acceptance.
Please review your orders carefully before purchase, as we may not be able to process cancellation requests after an order has been accepted. If we reject, modify, or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at checkout.
Returns or exchanges are only permitted in accordance with our Refund Policy [LINK].
You represent and warrant that your purchase is for personal or household use only and not for resale or commercial export.
SECTION 4 - PRICING AND BILLING
Prices, discounts, and promotions may change without notice. The price charged will be the one in effect at the time of order and shown in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import fees.
Prices may differ from those offered in physical stores or third-party stores. Promotions may be subject to separate terms. In case of conflict, promotional terms prevail.
You agree to provide accurate, complete, and current purchase and account information and to update it promptly so we can complete transactions and contact you as needed.
You represent and warrant that (i) payment information is true and complete, (ii) you are authorized to use the payment method, (iii) charges will be approved by your payment provider, and (iv) you will pay all charges including taxes and shipping fees.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers, customs processes, or events beyond our control. Risk of loss transfers to you once products are handed to the carrier.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including trademarks, text, images, graphics, product reviews, videos, audio, and their design and arrangement, are owned by The Lilly Collection, its affiliates, or licensors and are protected by intellectual property laws.
You may use the Services only for personal, non-commercial use. You may not copy, modify, distribute, display, or exploit any content without prior written consent. No license or rights are granted except as expressly stated.
Unauthorized use may violate intellectual property laws. All rights not expressly granted are reserved.
The names, logos, and slogans of The Lilly Collection are trademarks of The Lilly Collection or its licensors. Shopify trademarks belong to Shopify.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. These are provided “as is” and “as available” without warranties. We are not responsible for any use of third-party tools.
You use such tools at your own risk and should review their terms before use. New features may also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may include links to third-party websites. We are not responsible for their content or accuracy. Accessing third-party sites is at your own risk.
We are not liable for damages related to third-party services or products. Please review third-party policies before engaging in transactions.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
The Lilly Collection operates on Shopify technology. However, all purchases are made directly with The Lilly Collection. Shopify is not responsible for any aspect of transactions. You release Shopify from any claims related to your purchase.
SECTION 10 - PRIVACY POLICY
All personal data is handled according to our Privacy Policy [LINK] and may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge these policies.
Data may be shared with Shopify and third parties in other countries to operate and improve services.
SECTION 11 - FEEDBACK
Any feedback you provide may be used by us freely and permanently for any purpose, including commercial use.
You confirm you own or control all rights to your feedback and that it does not violate any rights or laws. We are not obligated to keep it confidential or provide compensation.
SECTION 12 - ERRORS AND OMISSIONS
Occasionally, information may contain errors or inaccuracies. We reserve the right to correct them and cancel orders if necessary, even after submission.
SECTION 13 - PROHIBITED USES
You may not use the Services for unlawful purposes or to violate laws or rights. Prohibited actions include harassment, fraud, spam, impersonation, malware distribution, scraping, data extraction, and interfering with security systems.
We may terminate your access if you violate these Terms.
SECTION 14 - AGENTS
This section applies to automated agents interacting with our Services. Agents must identify themselves, not misrepresent human behavior, and must not bypass security measures. We may restrict or block agent access.
SECTION 15 - TERMINATION
We may terminate your access at any time without notice. Sections such as intellectual property, liability, indemnification, and privacy will survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
Services and products are provided “as is” and “as available” without warranties of any kind, including merchantability or fitness for a particular purpose. We do not guarantee uninterrupted or error-free service.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, The Lilly Collection and related parties are not liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless The Lilly Collection, Shopify, and related parties from any claims arising from your violation of these Terms or applicable laws.
SECTION 19 - SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain valid.
SECTION 20 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us and supersede prior agreements.
SECTION 21 - ASSIGNMENT
You may not transfer your rights without our consent. We may assign our rights freely.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where The Lilly Collection is based.
SECTION 23 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 24 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms should be sent to: thellilycollection@outlook.com
Contact details:
[INSERT BUSINESS NAME]
thellilycollection@outlook.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]